What is an Order ID?

Your Order ID is a unique number generated when you place an order. It is mentioned in your confirmation email and helps you track your purchase.

Where does Thread Hug ship from?

All orders are shipped from our fulfillment center in Maharashtra, ensuring careful packaging and quality inspection before dispatch.

How can I track my order?

Once your order is shipped, you will receive an email and WhatsApp message with a tracking link to monitor your shipment in real time.

How will I know if my order is confirmed?

You will receive an order confirmation via email and SMS immediately after placing your order.

Where is Thread Hug headquartered?

Thread Hug is proudly based in Maharashtra, India, inspired by the heritage of Solapur craftsmanship.

How do I contact customer support?

You can reach us at:

Support Hours: Mon–Sat, 10:30 AM – 7:00 PM