About Thread Hug

What is Thread Hug?

Thread Hug is a modern Indian home textile brand inspired by the heritage of Solapur weaving. We reimagine authentic Solapur blankets with contemporary colours, premium quality, and timeless comfort for today’s homes.

Does Thread Hug offer free shipping?

Yes, Thread Hug offers free shipping on all prepaid orders across India. No hidden charges — just a smooth delivery experience.

How long does shipping typically take?

All Thread Hug orders are processed within 24–48 hours and usually delivered within 5–7 working days from dispatch, depending on your location.

How can I cancel my order?

Orders can be cancelled within 24 hours of placing them, provided they have not been shipped. Once dispatched, cancellations are not possible. Please contact our support team at [email protected].

Does Thread Hug offer Cash on Delivery (COD)?

Currently, COD is not available.

What is Thread Hug’s return/refund policy?

We accept returns only for damaged, defective, or incorrect products reported within 7 days of delivery. Once verified, a replacement or refund will be processed.

Which payment methods are accepted?

We accept major credit/debit cards, UPI, wallets, and net banking through secure payment gateways.

Do I need to create an account before placing an order?

No, you can check out as a guest. However, creating an account helps you track orders, save preferences, and enjoy faster checkout.

Do I have to pay any extra fee for refunds?

No, refunds are processed without any convenience or processing charges.

Shipping & Delivery FAQs

What is an Order ID?

Your Order ID is a unique number generated when you place an order. It is mentioned in your confirmation email and helps track your purchase.

Where does Thread Hug ship from?

All orders are shipped from our fulfillment center in Maharashtra, ensuring careful packaging and quality checks.

How can I track my order?

Once shipped, you will receive an email and WhatsApp message with a tracking link to track your order in real time.

How will I know if my order is confirmed?

You will receive an order confirmation via email and SMS immediately after placing your order.

Where is Thread Hug headquartered?

Thread Hug is proudly based in Maharashtra, India, inspired by the weaving legacy of Solapur.

How do I contact customer support?

📧 [email protected]
📞 +91 91120 57552
(Mon–Sat, 10:30 AM – 7:00 PM)

Order & Product FAQs

Is Thread Hug made in India?

Yes, every Thread Hug blanket is proudly made in India using trusted weaving expertise.

Does Thread Hug have physical stores?

Currently, we operate exclusively online, delivering directly to customers across India.

How does Thread Hug maintain quality?

Every blanket goes through a strict quality check before dispatch, covering weave quality, finishing, durability, and packaging.

What products does Thread Hug offer?

Our collection includes Solapur blankets, Jacquard blankets, and upcoming home textile essentials designed for modern homes.

Are the website product colours accurate?

We aim for accurate colour representation, but slight variations may occur due to screen settings and photography lighting.

Are prices inclusive of taxes?

Yes, all prices displayed on our website are inclusive of GST unless stated otherwise.

Payments & Refunds FAQs

When will I receive my refund?

Once approved, refunds are processed within 3–5 business days to your original payment method.

How can I care for my blanket?

Machine wash or gentle handwash with mild detergent is recommended. Dry in shade and follow care instructions on the label.

Does Thread Hug offer seasonal or limited-edition collections?

Yes, we regularly introduce new colours, festive collections, and limited-edition blanket designs.

How can I stay updated on launches and offers?

Subscribe to our newsletter or follow us on social media for updates, offers, and new launches.

Other Inquiries

Can I feature Thread Hug products on social media?

Absolutely! Tag us and share your beautifully styled homes — we love featuring our customers.

How do I change my billing or shipping address?

You can update your details in your account or contact customer support before your order is shipped.

Still Have Questions?

📧 [email protected]
📞 +91 91120 57552

Available Mon–Sat, 10:30 AM – 7:00 PM